Refund Policy

Last updated: August 11, 2026. Learn about grace periods, eligibility criteria, and subscription cancellations across GCGY.

1. 7-Day Ecosystem Refund Guarantee

We want you to derive massive value from GCGY ecosystem products (GrowthOS and GrowCode). If you subscribe to any paid tier (Pro or Elite) and determine that the ecosystem does not meet your needs, you are eligible to request a full refund within 7 days of your initial subscription payment date.

2. Eligibility & Cancellation

Refunds are approved when any of the following apply:

✓You encounter a reproducible platform issue preventing access and support is unable to resolve it within 48 hours.

✓You experience duplicate billing due to network interruption.

✓You cancel your subscription and request a refund within 7 days of initial upgrade.

3. Ineligibility Cases

Refunds are not granted in the following scenarios:

!Requests submitted after the 7-day initial grace period.

!Subsequent recurring monthly renewal cycles after the first month.

!Accounts suspended due to deliberate sandbox escape attempts or API abuse.

4. Refund Request Process

Refund requests should be submitted via GCGY Contact Support (/contact) or emailed directly to support. Approved refunds are returned via the original payment processor (Stripe or Razorpay) within 5–10 business days.

billing@gcgy.app